Blue Badge
The Issues
- £2 for application incurs costs of £12 to £25
- 60% of applications incur GP costs of £25 to £39
- Up to 12 weeks delay in GP assessment
- Service delay to customers
The Solutions
- Centralise the process (contact centre where appropriate)
- Drop the £2 charge
- Use OTs to assess applications not GPs
- Measure Results
The Benefits
