Learning on outcome measures (top tips)
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Learning on outcome measures was generated throughout the programme. Here are some top tips that were generated at certain phases, events or in reports.
Phase 1 learning (preparation and launch)
- Measurement is a crucial part of the process in demonstrating improvements
- Outcome measures should reflect local need
- Its useful to have central outcome measures that can be changed and adapted to meet local needs
- Service users and carers must be involved in the development of measures to ensure there is an impact on the service user/carer experience
- A debate on outcome measures locally is important as it leads to a change in attitude and behaviour
- Expertise is required to support improvements in the quality of information available
- Focusing in on an area for improvement can often lead to improvement happening immediately.
Phase 2 learning (diagnosis and solution design)
- A focus on outcomes sometimes masks the real change that has taken place
- Outcomes should be flexible and responsive to change
Learning event
- Need evidence based outcomes of engagement and influence of service users and carers
Highlight Reports
- Variety of methods of information collection to be used e.g. sampling
- Current measures for quality of care do not necessarily relate to outcomes or service user experience
- Trial use of SISTMH tool which will help workstreams quantify and report measures clearly
- Run charts for 136 data useful
- Outcomes should be decided at the start by the whole group.
- Information sharing is a difficult area for many of these projects because organisations are not willing to share information with each other.
- If these are not clearly done at the outset the project flounders, wondering what it should be doing.