Theme 3 - Outcome measures
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BenefitsEstablishing outcome measures ensures:
- Ongoing feedback which can be used to improve the quality of programmes
- Individual and collective understanding of what constitutes “success”
- Information for commissioners on how their money is being used to improve peoples lives
- Better information for agencies to develop outcome based strategic plans
What MHIP did
At the start of the programme a lot of time was spent on developing outcome measures which could demonstrate change.
At a national level, an event was held on 10th May 2004 looking at the development of high level outcome measures. These measures were based on the balanced scorecard approach using 4 “areas for improvement”:
- Organisational Fitness
- Strengthening Local Partnerships
- Quality of Care
- Service user and carer experience.
The outputs from these sessions were incorporated in to the MHIP Service Improvement Framework.
The 4 pilot sites divided their programmes in to workstreams. Each workstream identified their own outcome measures in the 4 “areas for improvement”. These outcome measures can be found in the pilot site implementation plans.
See the learning from MHIP on the development of outcome measures.
Useful Links
- Measurement managed organisations versus non-measurement managed organisations
- Checklist for Reviewing the User Centredness of an Outcome Measure
- Choosing a Health Outcome Measurement Instrument
- Nonprofit Organizational Assessment Tool Outcome Measurement
- Outcome measurement in mental health — welcome to the revolution